Restaurants and Cafés
Reservation and takeaway calls arrive at the busiest point of service and take the floor team away from their work.
What it does on the phone
- Reserves a table — for how many, at what time; it checks capacity and finds one that fits
- Takes takeaway orders — the item, the quantity, the total
- Takes the address — a returning customer is not asked twice; the address on file is used
- Reads the menu and prices — what there is today and what it costs
- Answers the usual questions — how late you are open, parking, whether cards are accepted
What you see in the panel
- Resources
- Your tables are defined with their capacities; occupancy is live
- Orders
- What, for whom, where to, how much
- Customers
- Who comes often, what they order, where they live
- Cash
- The end of the day on one screen
A Friday evening
Of twenty-three calls, eleven are reservations, nine takeaway orders and three about opening hours. None receives an engaged tone, and floor staff continue serving.
What the setup opens
Orders, reservations, address and delivery, the price list and frequently asked questions.
If your question is not answered here, ask us — we will talk it through on a demo call.