Hair and Barbers
The busiest hours in the salon are also the hours the telephone rings most. Every unanswered call is an appointment left unfilled.
What it does on the phone
- Books appointments — checks the free slots for the day, offers one, writes it into the diary
- Quotes the service and the price — cut, beard, colour, treatment; with the duration and the price
- Books the right stylist — "is Leyla free?" is checked and the booking is made with her
- Sends the reminder — an hour before, over WhatsApp, without you touching it
- Notes what it cannot handle — a special request is written down and passed to you
What you see in the panel
- Diary
- Who, when, with which stylist, for what
- Customers
- What they had before, what they paid, when they last came
- Cash
- What came in today, who has not paid
- Calls
- Who rang, what was said, whether it became a booking
A busy day
On a Saturday, eleven appointments are accompanied by fourteen calls: nine booking requests, three price enquiries, one cancellation. None goes unanswered, and the cancelled slot is refilled the same day.
What the setup opens
Appointments, the service list, the price list and message taking. Sections that do not concern this line of work — stock, shipping, credit accounts — are not opened.
If your question is not answered here, ask us — we will talk it through on a demo call.