E-commerce
Shipment status, stock and returns account for most of the call volume — and all of it is information already held in the panel.
What it does on the phone
- Reports stock — whether it is available and how many are left
- Takes orders — item, quantity, address; a returning customer is not asked for their address
- Reports shipment status — where it is and when it arrives
- States shipping and returns windows — exactly as written on the product record
- Takes forward orders — for the customer who wants it sent next week
What you see in the panel
- Orders
- Pending, shipped, delivered
- Products / Stock
- Stock falls by itself as sales are made
- Shipments
- With tracking number and status
- Accounts
- Revenue, costs, net profit
A campaign day
On a day when order volume triples, forty-seven calls are answered: nineteen on shipments, eleven on stock, nine new orders. Operations are not interrupted.
What the setup opens
Stock, price list, orders, forward orders, address, shipment tracking and bookkeeping.
If your question is not answered here, ask us — we will talk it through on a demo call.