Privacy Policy
This policy explains what is collected when you use almon.ai and the Almon panel, why it is collected and what is done with it. For the legal framework, see the Data Protection Notice.
What we collect
- When you give it
- The name, telephone and email left in the demo form; the business and document details given during setup
- While the service runs
- Call recordings and transcripts, appointment, order and customer records, panel activity logs
- Automatically
- IP address, browser information and basic usage logs
Why we collect it
Only so the service works. We do not use your data for advertising, we do not sell it, and we do not share it with third parties for marketing.
Who we share it with
Only the infrastructure providers the service requires, and only as far as it requires:
- Server and database infrastructure — inside the European Union, Frankfurt region
- Voice infrastructure — to place and record the call
- Messaging infrastructure — for communication over WhatsApp
- Payment infrastructure — to take payment; card details are never held by us
- Public authorities where legally required
How long we keep it
For as long as the work requires and legislation obliges. You may request erasure when your contract ends.
Security
Access is permission-based and every action is logged. You decide who can see what in the panel, and which part of your customer data Almon can reach is a switch you control. There is more detail on the Security & Data page.
Changes
When this policy changes it is updated on this page. Where a change is significant we tell our customers separately.
Contact
Questions to [email protected].
If your question is not answered here, ask us — we will talk it through on a demo call.